BeED Support

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Use your support account to manage customer conversations.

Username

Display name

Password

AIBobby

BeED Bridge

Bobby globally

WhatsApp Checking

Select a chat

Messages and agent replies will appear here.

Download archive

A chat needs a colleague

Escalated issue

Attach file

Colleagues

Checking

Checking availability…

Connection

Simulation

Stats

Live activity

Waiting for activity…

Agents

Learning review

Colleague replies become suggestions. Approve only reusable, accurate answers.

Teach Bobby a correction

Customer question or likely wording Authoritative answer

Learning Review

Review, correct and publish reusable answers for Bobby.

Proactive Learning

Answer each question Bobby could not reliably ground in the BeED knowledge base.

Administration

Manage people, platforms, internal AI processes and global settings.

Platform management

WhatsAppChecking connection

TelegramNot connected

WebMinimized Bobby launcher that opens on clickOpen widget link<script src="https://chat.coollie.top/chat/widget.js" data-bobby-default="minimized" async></script>

AI usage and cost

Customer conversations$0.00Token tracking begins when usage reporting is enabled.

Internal processes$0.00Suggested replies, test chats, summaries and analytics.

Create your password

Replace the temporary password before continuing.

New password

Global settings

Send holding reply on takeover Show escalation notifications to admins Let the AI answer non-factual conversation naturally without retrieval

LLM caution threshold

Timing rules

Whole minutes. Idle closing happens after the reminder time plus its grace period.

Notify agents after Suggest email after Idle reminder after Close grace period Feedback window

AI answer provider

Choose one provider. Only the active provider's API key is required. Keys are encrypted and never displayed after saving.

Active provider

API key No key saved. For security, the actual saved key is never loaded back into this field.

Model

USD token rates

Enter your provider's current price per one million tokens. Each usage record keeps the calculated USD cost.

Input Output Cached input

Admin analytics

Customer insights

LLM summaries of recurring customer input from the last 90 days. Refresh when you want to recalculate them.

Not generated yet

Download CSV

What customers ask

Suggestion box

Most-referred help pages

Test Bobby

Uses the live RAG, approved memory, and selected AI provider. Nothing is sent to a customer channel.

History

Send a message to test Bobby.

Message

Force escalation for the next message

This lets you verify Bobby's colleague handoff message without affecting any live customer conversation.

Searching the BeED knowledge base and preparing Bobby's answer…